Distant view of illuminated Golden Moon Hotel & Casino near Pearl River Resorts

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The staff at Pearl River Resort is dedicated to providing an unmatched travel and entertainment experience to our guests. If you have any questions about our hotels and casinos in Philadelphia, MS, or would like to make reservations, please do not hesitate to contact us.

Pearl River Resort
P.O. Box 6048
Highway 16 West
Choctaw, MS 39350
Phone: 1.866.447.3275

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Guest Services

If you have a complaint or dispute that has not been resolved to your satisfaction by the respective department manager, please contact the Guest Services department for assistance.

Dial 1.866.44PEARL (1.866.447.3275) and ask the Call Center Representative to connect you with a Guest Services representative.

Pearl River Resort
ATTN: Guest Services Department
P.O. Box 6048
13541 Highway 16 West
Choctaw, MS 39350
guest.services@pearlriverresort.com

Pearl River Resort is committed to providing you with a satisfactory resolution to your complaint or dispute. If your complaint or dispute is a gaming-related dispute, you may contact the Choctaw Gaming Commission in writing at the following address:

Choctaw Gaming Commission
385 Willis Road
Choctaw, MS 39350

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Guest Services

Procedures for guest dispute resolution

To reach the guest services department by phone

You may mail a written summary of your complaint or dispute to the following address